TELE MARKETING & VIRTUAL ASSISTANT



OUTSOURCE YOUR TELEMARKETING NEEDS

India accounts for over 40% of the global BPO market. Of the top 10 BPO destinations in the world, five are in Asia, with India’s dominant share ensuring that nearly 26% of South Asia’s exports come from services. Within services, the key segments are business process outsourcing and short- term migration.

Telemarketing Services

Our offshore telemarketing services include –

  • B2B Cold Calling Services
  • Telemarketing lead management
  • Lead Generation Services
  • Decision Maker Contacts
  • Appointment Setting Services
  • Market Intelligence Services
  • Product Promotion
  • Research Surveys and Polling
  • Customer Satisfaction
  • Telephone and Web Based Business Development
  • Up Sell/Cross Sell Campaigns
  • Direct Mail Follow-up Services
  • Mortgage Lead Generation

Outbound Telemarketing Services we provide

Offshore outbound telemarketing services is one of the key services offered in Global Web Expertz through its highly sophisticated call centers. Our telemarketing services can help you in building leads, customer databases and also help you in finding new customers.

When global companies outsource telemarketing to us, they benefit from significantly lower costs, proven process quality and access to a trained, computer-literate, college-educated workforce with good presentation and communication skills.

Inbound Telemarketing Services we provide

Our experience across a number of industries has provided us with the ability to customize our inbound telemarketing service to suit any situation, any business, any industry –

  • Communications
  • Pharmaceutical
  • Consumer and Industrial Goods
  • Finance and Accounting
  • Healthcare
  • Insurance
  • Retail
  • Travel & Hospitality

ALLOW US SET YOUR APPOINTMENT

The most effective form of communication is the one held in person. There is nothing more powerful and effective than a face-to-face meeting to close an important sales deal with a prospective customer. However, time is a crucial factor for a sales executive and the sales executives of your organization cannot meet all your prospective customers.

If your company is facing a similar situation, consider investing in offshore B2B appointment setting services. Effective appointment scheduling can ensure that your sales executives get to meet only the best out of the entire lot of prospective customers.

We can make certain that the appointments we set are completely qualified opportunities, before reserving your valuable time from your busy schedules. If a prospect is not yet sales-ready we will continue to cultivate it until an appointment is suitable.

Outsource appointment services to us and give your business a competitive edge

  • Our appointment setting services provides organizations with a competent sales channel thereby creating appointments and leads
  • Our B2B appointment setting team is trained to introduce a product and/or service in a proficient manner thereby converting customers into new sales leads
  • All the data regarding appointments and leads are generated accurately and constantly updated
  • We can enter your appointments into your online appointment calendar or email/fax you on a daily basis. We offer several integration options for retrieving and updating schedules
  • We can provide you with real-time deliveries of appointments and leads – you will receive emails alerting you of your appointments within minutes of our representatives ending the conversation with your prospects
  • Our streamlined online contact management system allows you to access and manage your appointments – anywhere, anytime
  • A daily report is sent of leads including a return file of leads and appointments
  • Our knowledgeable online appointment scheduling team analyzes trends, offers feedback and monitors the program results
  • The salient features of our appointment scheduling services includes: Advanced outbound telemarketing systems and dialing solutions; digital recording and 100% quality control appointment verification; remote monitoring of live calls from home or office; and full statistical reporting of appointments and leads

Why choose us for appointment scheduling services?

  • We combines experienced appointment setters with up-to-date, advanced technology and a foolproof quality control program, providing the best possible opportunities for your sales team
  • Our online appointment scheduling services guarantee the lowest cost per sale with the highest sales conversions
  • All our offshore B2B appointment setting services are extremely cost-effective, at the same time maintain excellent quality
  • The appointments are verified through stringent quality assurance measures to ensure that we provide high quality online appointment scheduling services to customers
  • At Global Web Expertz we offer customized appointment setting services as per the specifications stated. Our appointment scheduling services can be availed by a wide range of businesses

B2B APPOINTMENT SETTING SERVICES

Markets are getting competitive and tougher competition is paving the way for innovative measures to garner the attention of decision makers. So why get left behind in the fast-evolving market? When you have a great product or service but no means to catch the attention of your desired audience, you need to get the assistance of multi channel B2B appointment setting services provider like us.

Global Web Expertz is a company that understands different types of marketing inroads. We harmonize your sales team’s initial engagement with decision makers through B2B appointment setting services. To talk to educated leads who are aware of your product, pricing, and usability our team of telesales agents will interact and prepare prospects for conversion.

B2B Appointment Setting Services We Offer

Watch your sales chart soar by choosing B2B appointment setting services from Global Web Expertz. Our sales marketers are professionals with many years of experience in helping marketers turn away from chasing cold leads and objection handling. With multi channel expertise, we are well-equipped to the highest standards to carry out multi channel promotions. The service we provide as part of b2b appointment scheduling services are as follows –

  • Executive appointment setting services
  • B2B appointment scheduling for web conferences or demos
  • Data collection and cleansing
  • Telemarketing scripts and telemarketing lists
  • Mortgage appointment setting
  • Conference registration programs
  • Event registrations
  • Technology sales
  • B2B appointment setting
  • Healthcare leads and more

The Benefits of Outsourcing B2B Appointment Setting Services

If you require efficient lead generation with an eye on lead quality and cost, you need the help of our experts who can evaluate and channel qualified leads into your sales pipeline. Our exceptional awareness of call center industry, competitive sales practices, and market trends will give you the momentum to nurture and close sales at blazing speed. Get ready to experience the following benefits by outsourcing b2b appointment setting services to Global Web Expertz –

  • Qualitative prospect research
  • Drastic jump in quality leads by over 52%
  • Stringent evaluation of lead quality
  • 360-degree view of the prospect portfolio and their requirements
  • 30% shorter turnaround time
  • 200+ experienced marketing and sales specialists with decades of experience
  • Cost savings by 45%
  • Increase in appointments by up to 200%

Industries We Cater To

We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but not limited to –

Banking and Financial

Education

Healthcare

Manufacturing

Oil & Gas

Public Sector/Government

Telecommunications

Software

OUR LIVE CHAT SUPPORT SERVICES

Global Web Expertz, a leading outsourcing company in India, offers cost-effective Live Chat Support services to customers around the globe. Our comprehensive live chat support provides personalized customer service for various technical as well as non-technical products and services.

What is live chat support?

Live chat support helps companies interact with their customers by proactively inviting them to an online chat to provide support regarding their products or services in real-time. Chat support provides companies with an effective two-way communication system that can be utilized as an interactive customer support tool, as well as an effective marketing aid that converts browsers into buyers by providing them with sales and marketing support. Additionally, in comparison with live phone support, which requires heavy initial investment and high operating expenses, live chat support is available at a cost-effective and affordable price structure. We also specialize in providing the best-in-class video chat customer services at cost-effective prices.

How does offshore live chat support work?

Online chat support is pre-configured, easy to install and does not require additional modules or add-ons to be installed by the visitor. It uses functionalities available in any modern browser by default. When a visitor to your website requires assistance of any kind, all they have to do is click on the “click-to-chat” button prominently placed on your website. This will initiate a live chat session with a customer care executive, who will provide real-time answers to the customer’s queries, and also cross-sell and up-sell your products and services in the process.

Why provide live chat support services?

Choosing to install live chat support services on your website can give you several benefits:

  • Helping customers complete orders through text chat
  • Real time assistance in page-pushing capabilities for website visitors
  • Effective closing of e-commerce sales by assisting customers in checking out the contents of their shopping cart
  • Opportunity for instant sales through cross-selling of products
  • Increasing customer loyalty by providing answers to customer queries in real-time
  • Ability to collect real-time data about your website traffic, visitor information and navigational path

Which industries can benefit from live chat support?

A number of industries across various verticals use live chat support services to sell their products online and provide superior customer support. Global Web Expertz provides technical and non-technical live chat support for clients in the following industries:

  • Retail
  • Software/ IT/ ITES
  • Broadcasting
  • Food and Beverage Industry
  • Online Printing and Publishing
  • Healthcare
  • Real Estate
  • Insurance
  • Education
  • Web Design/ Hosting
  • e-commerce Stores

What makes Our live chat support services different?

Global Web Expertz has over a decade of experience in providing various outsourcing solutions to clients from around the world. Our efficient live chat support services will ensure greater customer care and increased profits for your business.

Advantages of Global Web Expertz:

  • Provision of cost-effective pricing:You can save up to 45% with our reasonable price structures tailor-made for single-operator and multi-operator accounts. We also provide discounts for small and medium-sized online businesses with chat support requirements.
  • Easy to customize chat support:Our free-to-use chat icons, chat invitation skins, operator pictures and header background images allow you to customize the visual aspects of the chat window on the visitor’s side and give your website a unique edge. We also provide Spanish chat support and other bilingual and multilingual chat support services.
  • Secure and reliable services: Global Web Expertz provides secure 256-bit SSL encrypted connections for all live chat support services. This ensures data security and prevents unauthorized parties from reading your live chat conversations.
  • Experienced chat support executives:Our well-trained chat support executives are hired according to your specifications. Our experienced executives are prompt in answering live chat requests and are capable of handling multiple chat requests simultaneously.
  • Real-time website monitoring and traffic analysis:Subscribing to Global Web Expertz’s live chat support services enables you to get access to details about your website visitors by viewing real-time monitoring results in the Live Chat Operator Console (location, referrer, visited pages, keywords, etc.). Global Web Expertz also provides detailed traffic analysis that helps you plan effective marketing and sales strategies.

OUR VIRTUAL RECEPTIONIST SERVICES

  • In today’s competitive business world, every call counts. A missed call can mean a missed business opportunity. Meetings, office breaks and holidays are all a part of the everyday business environment making it impossible for you to be at your desk all the time. To make sure no call goes unanswered, get in touch with Global Web Expertz and get access to virtual receptionist services.
  • By opting for Global Web Expertz’s live receptionist services, you can either avail full time live receptionist services or part time help with overflow calls. We will act as a virtual extension of your company. Our trained and qualified virtual receptionists will help you stay connected with your current and prospective business customers via telephone, e-mail or chat. Just tell us your virtual receptionist requirements and we will customize our services to meet your business needs.

Why opt for live virtual receptionist services?

  • Outsourcing to a live virtual receptionist will save you not only the cost of having to hire a full time receptionist but will also save you the space of allotting an extra desk for an actual employee
  • With a live virtual receptionist handling your calls 24×7 you can have the peace of mind knowing that you are not missing any business opportunity and that all your customers are taken care of
  • A live virtual receptionist does not call in sick or ask for benefits
  • You will have no more phone interruptions when you are in important meetings
  • Your business will flourish and your customers will be pleased that they are well cared for
  • Your customers will be pleased with your efficient customer support and give you repeat business
  • Our remote receptionist service executives are experienced customer service professionals

Global Web Expertz’s virtual receptionist services

  • We can answer, screen and forward your business calls
  • Our customer support can send your calls to your voicemail
  • We can effectively sell your products or services
  • You can get 24×7 customer care for your business
  • We can return calls to your customers on your behalf
  • Our virtual receptionists can reply to e-mails from your customers
  • We can also take messages and send it to you via e-mail or fax
  • Our call center agents can schedule appointments

7 reasons why you must choose Global Web Expertz for receptionist answering services

  1. Your customers will never know you are using remote receptionist services, as we use the latest in customer support technology to ensure superior voice quality. Our call center agents are also given stringent training in their accent before they are allowed to work on projects
  2. Your customers will be greeted by our friendly, courteous, and professional virtual receptionist with the customized greetings that you provide. You can be assured that your valuable customers will get our undivided care and attention
  3. Our remote receptionist will pre-screen all calls, giving you more time with important callers
  4. We will allot not just one, but a team of virtual receptionists that will guarantee that your business will never miss another important phone call again
  5. We can provide you with 100% recording and real-time reporting
  6. From a remote location, we offer all the benefits of having a personal, on-site receptionist at a fraction of your operating cost
  7. Our multi-channel call centers have state-of-the-art technology and infrastructure
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